Exchanges

We accept exchanges on standard non-personalised prints, as long as they are:
– returned within 30 days of receipt
– returned in pristine condition
– returned in their original packaging

*Please note: we are unable to process exchanges for personalised items*

*Please note: exchange postage is to be paid by the customer*

Refunds

We are able to process refunds under the following circumstances:
– we have provided you with a faulty item
– we have sent you the wrong item
– you have changed your mind and are within the required eligibility period for refunds

In order for us to successfully process refunds, items must meet all of the following criteria:
– items are returned within 30 days of receipt
– items are returned in pristine condition
– items are returned in their original packaging
– items are not personalised

The full item value will be refunded within 5 working days of us receiving the item.

*Please note: we are unable to process refunds for personalised items*

*Please note: refund postage is to be paid by the customer, except in the case of a faulty or incorrect item*

Please contact questions@printedkisses.co.uk to notify us of your request to return or exchange your prints. We’ll be in touch to verify whether or not we can accommodate your request and to arrange next steps.